Frequently asked questions

How can I cancel a recurring subscription (print and digital)?

If you purchase an auto-recurring subscription (whether monthly, annual or another period), you may cancel that subscription at any time before the end of the applicable billing cycle. The cancellation will apply at the end of the subscription. Fees paid for any subscriptions are paid in advance, and are not refundable. 

  1. Login into your account (top right hand side of screen)
  2. Once logged in select 'Recurring payments' link
  3. Click the blue 'Manage' button
  4. On the Recurring payments details page click the 'Cancel payment schedule' link

 

How can I access my digital subscription?

If you have purchased a digital subscription please click here for step-by-step instructions on how to access the magazine on your tablet device.

 

When will I receive my first issue?

Please allow 4-6 weeks for delivery of your first subscription issue (up to eight weeks overseas). Digital issues can be accessed immediately.

 

Do I get a welcome gift?

Welcome gifts apply to print subscriptions only. If the subscription ordered by you includes a welcome gift, this gift is subject to availability and will be delivered separately within approximately 6 weeks after your first payment has been taken. Blitz Publications & Multi-Media Group Pty Ltd reserves the right to supply an alternative gift of the same or higher value if necessary. Gifts are not available to overseas subscriptions.

 

I have a question about my subscription. Who do I contact?

If you have any queries or comments about your subscription please contact our Customer Service Team on 03 9574 8999. Lines are open Monday to Friday from 9.00am to 5.30pm EST. Or you can email your query to [email protected].